Position: SVP Client Management
Location: Remote
Compensation: Competitive Base Salary + Commission
Client:
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.
About The Role:
As the leader of the Client Management function, you will be responsible to profitably renew and grow our customer base. As a key leader, you’ll coach, set strategy and drive accountability, while partnering with the client organization to grow our client revenue and relationships across our install base. . Reporting to SMG’s Chief Sales Officer, this individual will work closely with leadership in sales, marketing, revenue operations, and sales enablement to drive the expansion sales strategy and achievement. This leader must be an authentic collaborator, servant leader, and a client – centric, proactive, problem solver. This role is an integral part of SMG, powering our journey to more than triple in size in the company’s next chapter of growth.
SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.
Key Attributes
- Collaborator: Ability to cross-functionally build trust across the organization and with clients, creating relationships that produce impressive expansion sales outcomes
- Communicator: Talent for engaging clients and stakeholders with clear, concise communications, and presenting information in a way that moves individuals to action
- Architect: A passion for planning, designing and implementing strategies, to plan for renewals and orchestrate expansion sales that make the complex simple and clear obstacles to achieving results
- Scientist: Mindset to view sales as accountable for performance, examining systemic factors and data to diagnose problems and arrive at reimagined, agile approaches for improving sales results
- Leader: Employ vision setting and influence skills that allow you to garner raging client fans while inspiring your team to achieve prolific levels of performance
- Consultative Seller: Deploy a business-outcomes focused sales approach (e.g. Franklin Covey) to unearth opportunities and advance them to successful closure. Model this behavior for your team of sellers, coaching them to proficiency in this skill.
Key Responsibilities
- Ability to effectively inspire, motivate, and empower a team to meet monthly and quarterly team expansion sales goals
- Effectively grow, manage, and maintain a pipeline of client expansion opportunities for strategic accounts
- Establish active communication and engagement with SMG clients to provide new solutions which add value to their organization
- Collaborates effectively with internal stakeholders such as Revenue Operation, Client Insights, Product, and Marketing teams to ensure our solutions meet client needs
- Lead across your team and coach individually to ensure the function is meeting your vision and expectations for performance
- Inspire your team using best expansion sales practices modeled by best in breed SaaS and enterprise software companies
Qualifications
- 10+ years’ experience working in expansion sales capacity with 5+ years’ proven experience leading a client management function at a SaaS organization. Bonus points if your experience in Experience Management.
- Passion for leading, inspiring and coaching distributed teams against individual performance and team delivery goals
- Global and client-centric mindset that can influence bigger thinking to maximize the global expansion sales efforts
- Future-focused mindset that looks around corners and thinks two, three, and four steps ahead to anticipate client thinking and needs
- Problem-solving with a sense of urgency, while also demonstrating the ability to remain calm under pressure and solve issues in a thoughtful manner
- Embrace being a full-time teacher of expansion sales, continually educating and inspiring others to achieve results
What we offer you:
- Compensation: An impactful compensation package well in line with the industry.
- Flexibility: Generous PTO package and remote working
- Culture: Employee engagement starts at home, with a strong respect for what our own staff brings to the table and how they can best help our team and clients. We encourage strong collaboration across departments, teams, and industries and equip our members with the right tools for the job. We champion respect, fun, communication, and growth at SMG.
- Tools: A mature MarTech stack to manage the marketing and sales activities necessary to grow the business.
- Transparency: Weekly company meetings, annual kick-offs, skip level meetings to executives and more
- Influence: Opportunity to be a part of a special phase of growth and market expansion
Service Management Group is an Equal Opportunity Employer
ABOUT T SQUARED
T Squared provides organizations with high caliber sales, marketing and general management professionals on a national retained search, interim staffing and pipeline management basis. The firm was founded in 2009 with headquarters in Denver, CO. For more information, visit www.tsquaredgroup.com.