Position: Director Operations- 9 States | 80 Stores | 1K EEs
Location: Remote- in territory: IN, WI, MI, OH, MD, DC
Compensation: up to $150-~$160K + 20% Bonus + Equity, DOE
Client:
The Bagel Brands is the parent company for your favorite breakfast brands, Einstein Bros., Bruegger’s, Noah’s NY and Manhattan Bagels. Led by Chief Executive Officer, José Dueñas, Bagel Brands is headquartered in Denver, Colorado serving 1,100+ domestic locations and 16,000+ employees. Our inclusive brands bring a fresh start to our guests every morning through strong customer service and our innovative menu. We’re proud to serve our local communities in our bakeries and through our catering orders.
Bruegger’s Bagels: proudly serving since 1983 | Manhattan Bagels: proudly serving since 1987
Noah’s NY Bagels: proudly serving since 1989 |Einstein Bros. Bagels: proudly serving since 1995
The Role
The Director of Operations is responsible for the continued growth of people, sales and profits within their assigned regions, which includes IL, WI, IN, MI, OH, KY, MD, VA, DC, comprising 80 locations, 8 District Managers, 80 GMs and ~1000 employees. Scope includes 2 Brands: Einstein Bros Bales & Bruegger’s Bagels
The Director manages team performance by advising and assisting their management teams and demonstrating behaviors and thought processes that provide positive results for the Company. Key result areas include increased sales and profitability, increased guest satisfaction, cost control, and increased retention of managers and hourly team members. The Director works as a business coach to ensure that restaurants are operating within established standards and policies and are striving to exceed financial and operational goals.
ROLE-SPECIFIC ABILITIES
People Leadership
Hold Managers and District Managers accountable for development and implementation of action plans designed to achieve restaurant and Company goals for sales growth, profitability, guest loyalty and generally superior operating execution.
Hold restaurant General Managers and District Managers accountable to maintain established performance and ethical standards with their direct reports.
Develop, train and mentor District Managers to become more effective business leaders.
Participate in performance reviews for all high performing General Managers and assist in the development of action plans to address areas of opportunity
Assist in the roll out of new policies and procedures to field management in a timely and effective manner and then ensure that they are embraced, implemented, and followed so that they become part of Company culture.
Administer recognition, counseling and/or discipline to management teams, as necessary.
Inform all team members of goals or plans that directly affect them. Promote a team-based approach to improving operations and resolving issues. Encourage cooperation and open communication by consistently demonstrating such behavior.
Review district management personnel and succession planning with Human Resources Business Partner on a regular basis.
Guest Experience:
Use SMG to evaluate guest satisfaction and develop and implement action plans to improve areas of opportunity.
Follow-up on all guest complaints and help resolve when necessary.
P&L | Sales | Profit | Strategy
Ensure measurable local restaurant marketing initiatives are implemented in each location and that impact is regularly evaluated.
Review weekly and month-end restaurant P&L results. Develop and communicate action plans to address any areas of opportunity for exceeding sales and profit objectives.
Review annual restaurant-level budgets periodically to ensure Company financial objectives are on track to be met. Develop and implement plans for improvement, as necessary.
Ensure adherence to all standard operating and internal accounting procedures.
Compliance | Risk Mitigation | Quality Control
Ensure food quality, food handling and proper sanitation are being practiced in each restaurant. Work closely with management teams to ensure recipe adherence for all menu items.
Follow-up on all restaurants’ Health Department and EcoSure inspections within 24 hours of said inspection. Develop plans or strategies with respective restaurants to ensure improvement where necessary.
Regularly review safety practices within assigned region. Work closely with District Managers to determine solutions to any identified issues or concerns. Ensure District Managers are acting promptly on any facility maintenance opportunities or other items requiring attention.
Actively promote and support safety and risk management programs within each restaurant to control costs and improve employee and guest safety.
EXPERIENCE & EDUCATION
Required:
Prior experience supervising multiple units preferred– experience as leader of people leaders highly preferred (vs front line management).
5 – 10 years as a general manager, multi-unit, or district manager within the food service, hospitality, or retail industry required
Previous remote location management experience preferred
Success Profile*: Exemplifies a demonstrated track record of success and legacy of exceptional leadership & coaching, business acumen, results, service mindset, and a superb ability to champion & lead change. Is a thoughtful and impactful communicator with an inspiring ability to lead, coach and develop talent.
Leadership & Coaching:
Demonstrates supportive coaching behavior.
Analyzes performance problems; creates strategies for modifying behaviors and attitudes • Possesses a flexible management style. Adjusts to dynamic…
Business Acumen:
Understands, communicates and executes the company strategie
Results Driven:
Self-driven, takes ownership, demonstrates big picture thinking, and strives to win • Recognizes performance excellence. Encourages exceeding expectations for ongoing development of self, others and the organization • Ownership mentality; Demonstrates strategic thinking…
Service Mindset
Fosters a culture and expectations that are centered on end-to-end guest experience…
Leading Change
Change champion for business process redesign; demonstrates ownership, inspires commitment from team, anticipates and creates plans to overcome challenges • Proposes new approaches, methods, and technologies…
Communication
An active and patient listener. Accepts feedback as a gift from team, leaders, and peers; responsive to feedback • Inspires commitment in others to achieve organization goals and excel within individual role…
Talent Management
Creatively overcomes constraints in the organization
Handles sensitive matters or content with discretion…
Required Experience, Skills & Education… Nitty Gritty:
- Must be able to read, count and accurately complete documentation in English
- Must be able to work varied hours/days as business dictates including early hours and weekends
- Must be able to pass background check as applicable with local, state, and federal law
- High School diploma or equivalent required. College degree preferred Must be in possession of, or able to acquire, a ServSafe Certification prior to completion of leadership training and any local requirements such as choke saver, allergen training, county certificate, food handlers’ card, etc.
- Must be in possession of a current, valid, state issued driver’s license and meet the driving qualifications as required by Company policy
- Monthly travel (up to 50%) to restaurants throughout the respective district with the probability of overnight trips depending on the geographic location of restaurants within the region. Occasional travel to the Corporate Office for meetings and to other locations for other various purposes, as necessary.
The duties of this position may change from time to time. The Company reserve the right to add or delete duties and responsibilities at the discretion of the Company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Bagel Brands are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.
ABOUT T SQUARED
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T Squared provides organizations with high caliber sales, marketing, product and operations professionals through their elevated and accelerated search, talent acqusition-on-demand and sourcing solutions. The firm was founded in 2009 with headquarters in Denver, CO. For more information, visit www.tsquaredgroup.com.